CANCELLATION POLICY
Restaurant bookings on Friday and Saturday nights require a $20 pp preauthorization booking guarantee.
If you do not wish to adhere to the cancellation policy, you can choose to walk in and see if we have a table available without a booking or choose an alternative day or time for the bookings (Wednesday or Thursday dinner or Friday, Saturday lunch, and Sunday dinner).
The booking guarantee is non-refundable within less than 12 hours of cancellation notice.
All refunds are done holding credit card and transaction fees. The fees may vary from the deposit fee and bookings types.
GROUP BOOKINGS CANCELATION POLICY
Increase of guest numbers – Need to be advised 48 hours before the arrival of your reservation to ensure seating
availability.
Decrease in guest numbers – Need to be advised 7 days before the event date. Failure to do so will result in full
charges for the number of guests booked.
Cancellation/No-show – Cancellation/no-show must be made 2 weeks prior to your reservation. Failure to do
so will result in a 50% charge of your deposit. A cancellation notice of one week or less will result 100% charge of
the deposit.
HOW TO CANCEL YOUR BOOKING
Please, use the link you have in your booking confirmation email, our electronic booking system is available 24/7.
We may not be able to take cancellations over the phone.
GDPR Statement
You can always contact us (via our contact page) to request any information removal.
By submitting a booking enquiry you are accepting booking terms and conditions. A decrease in guest numbers must be advised at least 12 hours prior to the reservation time.
Data Security
The security of your personal information is important to us.
Collecting phone numbers and emails we never pass it to a third party and keep it securely.
Purpose of Collection
We collect data to contact our customers in regard to the bookings and requests, submitted by customers, or to provide our rare events notifications.
We may use your contact details to provide you with information about other services that we offer that may be of interest to you. We never spam or send promotional emails if you have not requested them. La Sosta does not keep any provided phone numbers and does not pass them to third parties.
Credit card payments are processed over the secured Stripe payments and are never stored or seen at La Sosta.
The information on the website and browsing sessions are secured by Internet safety electronic protocol SSL.
Failure to provide information
If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking. Please, ensure to enter your email correctly, so we can get back to you via this address.
If you have any questions about this Privacy Policy or if you wish to opt out of any communications from La Sosta, please contact us.